HUBUNGAN KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN DI INSTALASI RADIOLOGI RSUD BENDAN KOTA PEKALONGAN
THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN RADIOLOGY DEPARTMENT OF BENDAN HOSPITAL PEKALONGAN
Abstract
Healthcare quality is pointed at a level of perfection appearance of healthcare services that can satisfy a users. Based on a preliminary study of the results of the questionnaire to 10 patients at the Hospital Radiology Bendan Pekalongan found the results of 7 of the 10 patients were not satisfied about the waiting time of examination, 2 of 10 patients are not satisfied with the condition of examination room, 1 of 10 patients were not satisfied about the attitude of officers, 1 of 10 patients were not satisfied about the friendliness of radiology officer, 1 of 10 patients are not satisfied with courtesy officers. The aims of this study is to determine the relationship between Service Quality and Patient Satisfaction; to determine the dominant factor associated with patient satisfaction at radiology department of Bendan hospital Pekalongan.
The method of this study is quantitative with cross sectional approach. The respondent of this study is 50 patient. This research was conducted by distributing questionnaires to Respondents. Data were analyzed using Spearman correlation methode.
The results of the study showed that there is a relationship between service quality and patient satisfaction in radiology department of Bendan hospital Pekalongan with the reliability p-value of 0.002>0.05 and the correlation number is 0419, responsiveness p-value of 0.009<0.05 and the correlation number is 0367, assurance p-value of 0.345>0.05 and the correlation number is 0.136, empathy p-value of 0.002<0.05 with the correlation number is 0.421, and tangible p-value of 0.514>0.05 with the correlation number is 0.094.
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